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MONEY BACK
GUARANTEE
The photos of our jewels are as realisticaas
possibile, but we understand that a customer can be not completely
satisfied with his jewel once he has it in his hands.This is why
Jofri is ready to refund you the money you paid for your jewel
: you just have to send an e-mail to
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, specifying the number of your order and the product code
of the item you want to give back. You have to sent this e-mail at most 15
days after you received it
. The refund request will be examined by our team and we will
give you an answer within 48 working hours, with all the details on how to
procede.
Obviously, if the refund is caused by
our mistake, we ask you to inform us immediately:
we will refund you the whole sum, even the shipping costs.
In case you
desire to exchange the jewel you bought with any other iten on Jofri’s
catalogue
, just send us an e-mail to
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, specifying the order
number, the product code you want to give us back and the product code of the
item you want to receive. The potential difference will be charged, or credited,
to you. Within 48 hours you’re supposed to receive an answer from our team, with
details on how to proceide with the refund.
QUALITY AND CERTIFICATIONS
Jofri guarantees
the jewels in his catalogue as far as gemstones’ authenticity and pure-gold
percentage are concerned. Every material used during fabrication has been
chosen for his excellent quality. For every item sold, Jofri attaches the
shipping documentation and a special Warranty Certificate
, so that his behaviour towards customers is as transparent and
honest as possibile.
Moreover, every diamond with more than 30 points of
carat is accompanied by a gemological certificate, released by
a certified and well-known laboratory. This certificate is like the
“fingerprint” of a diamond, because it descrive the stone in its tecnica
details, so that its value and “identity” can be recognizable. This
certification guarantee attendibility and impartiality, since they’ve been
released by experienced technician of this field, not directly involved
in the commercial transaction.
Below you find a list of
all the gemological institutes we trust; they’re all recognized to an
international level:
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H.R.D. (Diamond High Council),
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I.G.I. (International Gemological
Institute of Antwerp),
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G.I.A. (Gemological Institute of
America),
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A.G.I. (Antwerpse Gemologische
Instelling),
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E.G.L. (Laboratorio Gemmologico Europeo),
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A.G.S. (American Gem Society).
Jofri also guarantees the authenticity of gemtones and
other materials which compose our jewelry through its special “Jofri
Warranty Certificate”.
SHIPPING
Jofri guarantees the shipping of your jewels
within 24 hours from your electronical order, and also guarantees
the delivery after a maximum of 3 working days.
Every item is confectioned with a special package
, designed to protect your item fromÂ
possible bumps during the shipping. The delivery is carried one by our trusted
currier, selected by jofri for its experience and skills.
When arrived to destination,
your jewel will be handed to you in a special gift package.
PRIVACY
It’s against Jofri’s professional ehtic to
use your personal data for purposes different from the correct payment of your
jewels and the delivery of your package. You data will be kept safe
and never sold orÂ
handed to firms or unauthorized organizations.
For any other related information, we have set up a
Customer Center
, open during office time (from
Monday to Friday, 9AM-6PM); you find all of our contacts on this page. Our team
will try to ansie you doubts and questions, in order to assure you a safe and
successful shopping!
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